Return Policy

Return Policy – Paw Works co

At Paw Works co, we want you to be happy with your purchase. Please review our return policy below.

14-Day Return Window

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and undamaged

• The item must be returned in its original condition and packaging

Returns are free for all eligible orders within this 14-day period.

Defective or Damaged Items

If your product arrives defective or damaged, please contact us within 14 days of delivery.
We may request photos or additional details to help process your return.

These returns are free of charge.

Non-Returnable Items

We are unable to accept returns or issue refunds if:

• The return request is made after 14 days

• The product shows signs of use, wear, or damage after delivery

• The item was damaged due to improper use or handling

After 14 days, we unfortunately cannot accept refund or return requests, including for non-defective items.

How to Start a Return

To initiate a return, please go to our website with:

• Your order number

• Your email

• Your Phone Number

• Photos (if the item is damaged or defective)
  

Once approved, we will provide instructions for your free return.

Refunds

After we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.